Returns & Refunds
The short version: unopened product comes back within 30 days for a refund. Here’s the full picture, in plain English.
1. 30-day returns on unopened product
Unaltered, unopened product may be returned within thirty (30) days after delivery for a refund of the price paid. You’re responsible for the cost of return shipping. Product that has been opened, altered, or used — or returned after the 30-day window — isn’t eligible for a refund. This applies to every product we sell.
2. How to start a return
Call (737) 377-2519 or email sales@epoxyresinsource.com with your order reference (it’s in your confirmation email). We’ll confirm eligibility and give you the return address. Refunds are issued to the original payment method once the product arrives back to us in unopened condition.
3. Ordered too much?
It happens — coverage math is why we built the cart-builder on our DIY page. Unopened extra kits fall under the standard 30-day policy above. If you’re unsure how much you need before ordering, call us and we’ll size it to the square foot.
4. Product performance claims
Every kit is warranted to conform to the chemical specification on its Technical Data Sheet. If a field cure-test fails, stop using the product and contact us within fourteen (14) days — we’ll walk you through the claim process. If testing confirms the product didn’t meet spec, we’ll replace it or refund the price paid, at our option. The full claim procedure and limitations are in Terms & Conditions §4–§7.